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guest services

guest services - we're here to help - just ask

Our guests are often travelling far from home, they may have never visited the town or even country they are staying in, and we are here to reassure and support them throughout their stay.

All guests are greeted by a member of our guest relations team upon arrival, who will talk through the apartment features and discuss the services we can offer. Guests will also receive a complimentary welcome pack of groceries in their apartment, no matter how short term their stay. And we operate a 24/7 contact service offering peace of mind reassurance in the unlikely event of an emergency.

additional services on request

We can also arrange a wide variety of additional services to compliment our standard service and make our guests more comfortable. Discuss any requests with us upon booking, or contact our friendly guest relations team who will be glad to help with any requirements, no matter how small.

  • airport collection and return service
  • collection from train station or place of work
  • forgotten essentials delivered to your apartment
  • competitive car hire and car valeting
  • personal shopping service including forgotten essentials
  • dry cleaning and laundry service
  • allergy-free bedding
  • business services

If you want to find out more about us, read our testimonials or frequently asked questions please follow our links? Alternatively contact us today, we'd be delighted to show you our selection of apartments or answer any questions you might have.