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guest testimonials

real guests have their say

At esa, we always ensure our guests' receive an exceptional level of service from our dedicated and professional team.

Keen to hear more about our guests' experiences? View our testimonials below or take a look at Samit's story, to discover what our guests say about esa.

client testimonials  | agent testimonials 

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Levente: telecommunications company

location: newbury
apartment: old library & pelican house
length of stay: 5 months
reason for stay: project worker

I spent over 5 months in esa apartments, first at Old Library then at Pelican house. I am extremely happy with the services that were provided, the customer focus was great.

Spent five months in esa flats, I highly recommend it. Clean, customer friendly and last but not least gives you the comfort and privacy a hotel cannot offer while providing at least the same quality.

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helen: health and social care providers company

location: slough
apartment: ibex house & the mosaic
length of stay: 3 weeks
reason for stay: business travel

Fantastic response to initial enquiry. Amazing response to one problem - couldn't quite believe it was dealt with so quickly. THANK YOU VERY MUCH Welcome pack +++ Delivering keys - wow and thank you...helps so much when you are working late.

Very well furnished and equipped apartments. Fantastic customer service - many could learn from ESA...

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Ankur: global information technology company

location: swindon
apartment: the paramount
length of stay: 13 months
reason for stay: project worker

I have been pleased from day one with your customer relationship management.

I have been living in an esa apartment for 9 months now and I would like to say that I am very pleased with the services and apartment offered by esa. The apartments are well equipped and service team is very efficient. I would have no second thoughts about recommending esa to any business traveller looking for a quality apartment.

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michael & barbara: private booking - insurance

location: swindon
apartment: southwich house &
the paramount
length of stay: 1- 2 months
reason for stay: private - insurance

April, Rachel and Sally in particular were more helpful than you could imagine. In our circumstances Sally was both sympathetic and kind and acted with great empathy to our predicament. We thought that the speed and professionalism of how all your staff dealt with us was the highlight of our relationship with you. Compared to other companies we have dealt with recently you are an absolute pleasure to do business with. We can't thank you enough for what you did for us. I will definitely be an ambassador for you.

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venkat: global information technology company

location: swindon
apartment: the paramount & scott house
length of stay: 3 months
reason for stay: project worker

Its a great opportunity to stay in esa apartments. I have stayed in The Paramount apartment it was nice. The facilities, the environment, all were good. Its near to all centres.

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Rajesh: global information technology company

location: newbury
apartment: old library & pelican house
length of stay: 1 - 2 months
reason for stay: project worker

ESA team has handled my queries timely and provided solution as per my requirement, I really appreciate that.

My Stay at ESA was very comfortable and enjoyable.

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Gareth: construction company

location: newbury & windsor
apartment: old college road, brunel court
pelican house & the sora
length of stay: 2 months
reason for stay: project worker

I have stayed in many of the ESA properties and must say they are all top quality and a real home, from home.

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shilpa: managed services company

location: newbury
apartment: old library
length of stay: 1 month
reason for stay: project worker

Its a too good experience. I would like to stay again if I got a chance.

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jilan: global information technology company

location: swindon
apartment: the paramount
length of stay: 2 weeks
reason for stay: business travel

I really loved to live in esa service apartments and they made to feel home & home country for the first 2 weeks.

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hisham: global information technology company

location: newbury
apartment: stephenson court &
pelican house
length of stay: 3 months
reason for stay: project worker

The decent way of dealing with customers.